Shipping takes 3-5 working days. In the unlikely event that an item from your order is not in stock, we will try our hardest to locate one for you and will notify you of our progress. Sometimes we may offer you a substitution on colour or style. No substitutions will be made to your order without consulting you.

As the sweater is made of natural fibre, it is breathable and doesn't need to be washed as often as a cotton or polyester sweater would. Air your sweater frequently, and wash it when necessary. The best way to wash your sweater is to hand wash it with a wool detergent and dry it flat. It may be dry-cleaned but make sure your cleaners check the care labels first. DO NOT machine wash your sweater unless the label clearly states to do so. NEVER put it in the tumble dryer.

Wool has the unique ability to conform to the wearer and can stretch up to 70% its original length without damaging. This means that our high quality sweaters can withstand a little tugging to help a sweater that is a little snug fit better. If the sweater does not fit, you can return it to us within 3 months for a refund or to exchange it for a different size. Please note that you will be liable for the return shipping fees. If you prefer a refund, please note that only the cost of the returned items will be refunded. Shipping costs will not be refunded.

For full details on Returns & Refunds, please refer to our Customer Help Centre .

Occasionally, emails sent to our customers may go into their Spam or Promotions folders. Once you place your order, be sure to monitor your Spam and Promotions folders for updates. If you cannot find a confirmation email, please contact us on customercare@aran.com and we will confirm whether your order has been placed successfully.

Any taxes and/or duties on your order will NOT be included in your online total. The courier will charge the package recipient all applicable duty, taxes and/or brokerage fees at time of delivery. Since we do not charge or collect these taxes, they won't be included in your online total. Please contact your local customs office for more information regarding these charges. Charges are assessed by weight and volume.

Our customers are very important to us and we are committed to providing a safe and secure online experience. We take your security seriously - its part of our commitment to great customer service. All the appropriate security measures are in place to protect you against the loss, misuse or alteration of your personal information. When you see either a solid key icon or a locked keypad at the lower portion of your browser window, it means the site is secured through a Secure Socket Layer (SSL). Pages requesting personal information will always have one of these icons. If you're still unsure about ordering over the Internet, just email us at sales@aran.com, contact us via our live chat function, or call us at +353-64-662-3102, and we can place a manual order for you and take payment over the phone.

The DO NOT HONOR error message means that your bank has put a block on the Transaction as it is from Ireland. The best thing to do is to call your bank and explain you are ordering online from Ireland and kindly ask them to allow the transaction. Then, try and place your order again.

If your name is not listed, you can let us know by completing the "Can't Find Your Clan" form.  We are constantly updating our range of ClanArans, so we suggest you recheck our website from time to time.

Another possible reason that your surname may be missing from our list is that it may be a version or variant of another Irish surname. On our Clan pages, we list some common variants of the surname.  If you know the original name of your clan but your variant is not included, let us know and we will add it to that Clan.